Refund Policy

REFUND OR EXCHANGE POLICY

Since all pet tag items or personalized items are custom made with your own personalized name and information, it cannot be changed, cancelled or returned after the order has been submitted past the first hour. Please double check information before submitting your order and utilize the first hour grace period for any last minute changes. All sales are FINAL after such time, no refund or exchange available for such items.

All non-pet tag items or personalized items that are NOT custom made products are subject to a 14-days exchange / return policy upon delivery of the product. Re-stocking fee (based on regular priced item, not sale / discounted price, less shipping) may apply, please ensure you double check sizing requirements for each style prior to order submission. The responsibility of return shipping charges is based on circumstances and must be assessed by the Customer Care Representative. All items for exchange / return must be in brand new unused condition and in its original packaging to qualify for refund or exchange. Please contact Customer Care at CustomerCare@PetTagCollars.com for further details or instructions.

Please note refund WILL NOT be issued for incorrectly given shipping addresses (including non-serviced civic addresses by your local post office regardless if forwarding address is on file with post office) OR failing to pick-up packages left at Post Office and returned back to sender: Your shipment will always be delivered with at least one delivery attempt. If delivery attempt was unsuccessful and package is required to be picked-up at the Post Office, the Post Office will only hold your package for a certain amount of time before returning back to the sender. Should you leave the package past the required pick-up time and the return process started by the Post Office, we will not be responsible and cannot refund your order. We will do everything we can to help re-ship the package once the seller receives the return, but this is NOT a guarantee and will take time for shipper to receive, inspect and re-ship.